Frequently Asked Questions
CFP Board will review all complaints to determine whether a formal investigation is warranted. If CFP Board determines that the conduct alleged in a complaint does not warrant a formal investigation CFP Board will not pursue the complaint.
You may check on whether an advisor is a CFP® professional by using the Verify a CFP® Professional tool on CFP Board's website. Enter the advisor’s name to determine his or her status.
The Consent to Release Documents Form allows CFP Board to request your confidential financial information from the CFP® professional against whom you have filed your complaint as well as from the CFP® professional’s firm.
When an individual’s complaint is dismissed or finally adjudicated, CFP Board Counsel will notify the individual that a public sanction has or has not been issued.