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Description
Good communication is the cornerstone to good client relations. There are a variety of communication styles, and understanding the differences can go a long way toward conveying important information and building trust with the people you serve. It is important for professionals to be able to identify, understand and prepare to adapt to the variety of client styles encountered in one-on-one or group counseling sessions for more successful outcomes when meeting or counseling with various clients. Testimonial: “I enjoyed hearing the different strategies for adjusting our communication style based on individual's communication style. I mainly work one-on-one and found this very helpful.”
Learning Objectives
In this one-hour session you will learn how to: 1. Identify and better understand your own preferred communication style; 2. Identify strengths, limitations and preferences of four core communication styles we most often encounter; 3. Review and appreciate different communication strengths and weaknesses others bring to a relationship; 4. Review some proven questions to ask yourself for effectively "adapting" your communication style in retirement counseling interactions; 5. Prepare yourself to build more trust and to reduce relationship tension.